Our brands
Deployment of an AI agent across 4 channels (email, chat, WhatsApp, social media), connected to the product catalogue and order tracking.
Novacorp is a fast-growing e-commerce business handling several thousand orders a month. Its promise rests on responsive customer service, whatever channel the buyer uses.
As it grew, support became overwhelmed. First-response times were stretching out, recurring questions about order tracking were swamping the teams, and the service was no longer available outside office hours.
We deployed an AI agent connected to the product catalogue and the order system, present across all 4 customer channels. It answers routine requests instantly, tracks parcels in real time and escalates sensitive cases to a human, with defined guardrails.
Within three months, 60% of tickets are now handled automatically, with an average response time down to 8 seconds. The teams focus on high-value cases and the ROI turned positive from the third month.
« In three months, their AI agent absorbed half of our support. The team can finally focus on high-value cases. »
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